Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer returns within 15 days of receipt. Here's how it works:

  1. Return Period: You have 15 days from the date you received your order to initiate a return.

  2. How to Return:

    • In-Store Return: Visit our store with your receipt, and we'll process your return immediately.
    • Shipping Return: If you prefer to return by mail, we offer free return shipping. Simply reach out to us, and we will provide you with a prepaid return shipping label.

  3. Condition for Return: Returns are accepted for both defective and non-defective products.

  4. Exchanges: If you'd like to exchange an item, simply contact us, and we'll help you with the process.

  5. Restocking Fees: We do not charge restocking fees for any returned items.

  6. Refunds: Once your return is received, we will process your refund to the original payment method. This may take a few business days depending on your bank.

If you have any questions or need assistance with your return, please don't hesitate to contact us at sierra@ontheballtransfers.com . We're here to help!